Refine Intelligence Posts 364% ARR Growth as Banks Automate Fraud Resolution

Refine Intelligence said banks are adopting its automated outreach platform as financial institutions look to replace manual fraud reviews and phone-based investigations. The company reported 364% annual recurring revenue growth in the past 12 months, along with a 4.5x increase in bank customers and a major milestone at a top 50 U.S. bank.

Why it matters: - Banks are under pressure to handle rising AI-powered impersonation attacks, check fraud and scams without adding more manual work. - Refine Intelligence is positioned at the final stage of fraud operations, where faster customer outreach can speed alert resolution and reduce reliance on call centers. - A top 50 U.S. bank now resolves most fraud alerts automatically, showing how quickly automated fraud resolution is moving from pilot to production.

What happened: - Refine Intelligence said it recorded its strongest quarter to date. - The company reported 364% growth in annual recurring revenue over the past 12 months. - Refine also said the number of banks using its platform increased 4.5x during that period. - The growth was driven by demand from financial institutions seeking to automate alert resolution. - The company said the shift reflects growing demand as AI-powered bank impersonation attacks, check fraud and scams rise.

The details: - A top 50 U.S. bank stopped reviewing fraud alerts manually for the first time. - That bank now routes those alerts through Refine’s platform. - Refine said the bank resolves 87.5% of alerts automatically. - Refine’s platform is built to let legitimate customers verify and explain anomalous account activity in seconds. - The platform is designed to help banks fight bank impersonation, check fraud, scam victims and mule activity. - Refine said its agentic AI is trained on a proprietary intent dataset. - The company said banks can automate most of their fraud operations using the platform. - Refine said its system complements existing fraud detection tools rather than replacing them. - More information is available in the company’s announcement.

Between the lines: - The announcement signals a broader shift from manual fraud investigation to automated customer engagement. - Refine is pitching customer outreach as the first step in alert resolution, not the last resort. - That model depends on customers trusting bank communications enough to respond quickly and accurately. - The company’s growth suggests banks are looking for scale as fraud volume and complexity increase.

What's next: - Refine is likely to push for broader adoption across large banks and other financial institutions. - Banks using the platform may expand automation deeper into fraud operations if early results hold. - The company says its focus remains on helping banks resolve alerts faster while restoring trust in customer communications.